Case Management & Advocacy

BIG SIS has a Family Advocate to work specifically with mothers and their children, and a Client Advocate who works with the single women. Through weekly meetings, the Advocates will assist clients in prioritizing goals, linking with community resources and reviewing each woman's progress.


  • Case management
  • Request A Case Manager
  • Refer a Client for Services
Case management
  • About the Program
  • FAQS
About the Program

BIG SIS has a Family Advocate to work specifically with mothers and their children, and a Client Advocate who works with the single women. Through weekly meetings, the Advocates will assist clients in prioritizing goals, linking with community resources and reviewing each woman's progress.


Goals are established by each woman and are individualized according to her needs and choices. These may include:

- Completing a GED

- Enrolling in classes to accomplish educational goals

- Participating in job training

- Securing a job

- Completing a recovery program

- Paying off debts

- Saving money for permanent housing


Referrals and coordination of services will also be

provided for the following, among others:

- Medical needs

- Childcare

- Financial assistance

- Various housing programs and options

- Educational opportunities

- Counseling services

We recognize that each woman's long-term goal is to acquire employment and a permanent home with sufficient means to sustain it. We know that the road to that goal will vary for each woman, as will the time it will take for her to achieve it. The Advocates provide the assistance and support to help map out the route and help each woman arrive at her destination in the time that works best for her.

FAQS

What is Case Management?

Case Management helps individuals to access resources in the community to assist with a variety of basic needs including food, legal services, ongoing counseling, health insurance, childcare, addiction-related counseling, support groups, money-management resources, dental/vision care, disabilities resources, eating disorder treatment/resources, housing/homelessness resources, immigration resources, immune disorder testing/services, information about public benefit programs, intimate partner violence resources and veterans resources.

Who is Eligible for our Case Management Program?

In order to participate in our program you must be an Orange County Resident 18 years of age or older.

What happens at the first appointment?​

Based on the information given in the Pre-assessment forms, the case manager will instruct the client on what he or she needs to bring to this first appointment. A new client’s first appointment usually takes about 1 ½ – 2 hours, and generally all other case management appointments are 50 minutes. During your first meeting with the case manager, you will discuss your situation, prioritize your needs, and identify the types of community resources that may be available. The case manager can help you contact these resources, set goals, and plan for next steps. This first meeting with the case manager provides the client with an opportunity to learn about services, determine eligibility for programs, ask questions, and for the client and case manager to begin to get to know each other.

Request A Case Manager
Refer a Client for Services

"Loving and supportive for families in need. Proud of the work that's being accomplished in Orlando where I grew up."

Jennifer Q.

"Thank you Ladies for helping our family's God bless"

Shirley H.

"I give 5 stars to any, who wants to be a blessing to others.....I take pride in helping those in need. Big Sis...Blessing.Helping. Pride."

Chandra A.

"Very sweet ladies thanks for all u do for our families."

Belinda H.